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🔐 Privacy Policy

Effective Date: [Insert Date]
Website: www.flamemastergrid.com
Operator: Flame Master (Pty) Ltd
Contact: privacy@flamemastergrid.com

1. Introduction

Your privacy matters to us. This Privacy Policy outlines how Flame Master (Pty) Ltd (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website, make a purchase, or contact us.

This policy complies with:

  • POPIA – South Africa’s Protection of Personal Information Act
  • GDPR – European Union General Data Protection Regulation
  • CCPA and US State Privacy Laws – for residents of California and other US jurisdictions
  • General best practices for international data protection

By using our site, you agree to the practices described herein.

2. Information We Collect

We collect the following types of personal information:

a. Information You Provide:

  • Full name
  • Email address
  • Phone number
  • Delivery & billing addresses
  • Payment information (via secure third-party processors)
  • Product preferences or enquiries

b. Automatically Collected (Cookies & Usage Data):

  • IP address
  • Browser type & version
  • Device information
  • Browsing behaviour on our website
  • Location (approximate, via IP)

Cookies may be used to improve your experience. You can manage cookie preferences in your browser settings.

3. How We Use Your Information

We use your data to:

  • Fulfil and deliver your orders
  • Process payments securely
  • Respond to enquiries and support requests
  • Send order confirmations and shipping updates
  • Improve our website, products, and services
  • Send marketing offers (only with your consent)

We will not sell or rent your personal information to third parties.

4. Legal Basis for Processing (GDPR compliance)

For users in the EU, we process your data under these legal bases:

  • Performance of a contract (e.g., fulfilling orders)
  • Your consent (for marketing or optional cookies)
  • Compliance with legal obligations
  • Legitimate interest (e.g., fraud prevention, customer support)

5. Data Sharing & Third Parties

We may share your data with trusted partners, including:

  • Payment gateways (e.g., PayFast, PayPal, Stripe)
  • Courier services (for deliveries)
  • Email service providers (e.g., Mailchimp, Klaviyo)
  • Analytics providers (e.g., Google Analytics)

These parties process data solely on our instructions and are obligated to protect your data.

6. Your Rights

Under POPIA, GDPR, and US laws, you have the right to:

  • Access the personal data we hold about you
  • Correct or update your data
  • Request the deletion of your data
  • Object to processing for direct marketing
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with your local data authority

To exercise any rights, contact: privacy@flamemastergrid.com

7. Data Storage & Security

  • Your data is stored on secure servers using encryption protocols.
  • We retain your data only as long as needed for the purpose it was collected.
  • Payment data is handled by PCI-DSS compliant third-party processors.

8. International Transfers

As a South African business with international customers, your information may be transferred and stored outside your country of residence (e.g., in the US or EU). We ensure any such transfers comply with applicable data protection laws.

9. Children’s Privacy

Our website is not intended for users under the age of 18. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here, and we’ll notify users via email or website banners if changes are significant.

11. Contact Us

Data Protection Officer
Calanga Trading Pty Ltd
Email: privacy@flamemastergrid.com
Phone: +27 (0)83 449 1024
South Africa